Cancellation Policy

These terms apply to bookings made on or after this date. If you booked before it, the terms in force when you booked still apply to your event.

Plans change. Here is exactly what happens if yours do — and the short version is that rescheduling is nearly always the better option.

Rescheduling is free, whenever we can

There is no charge to move your date, at any notice, as long as we have the equipment free on your new date. Your $200 carries over. If your original date is not going to work, tell us as early as you can and we will find another.

Weekends fill three to eight weeks ahead, so the sooner you tell us, the more choice you have. Email [email protected] or call or text +1 (609) 697-0882.

Cancelling

Why the $200 is not refundable

It is what reserves your date. Once we hold a date for you, we turn away every other enquiry for it, and close to the event there is no realistic chance of filling it again. That is why the booking amount stays with us even on an early cancellation, and why we would much rather move your date than cancel it.

The security deposit is a different thing

The refundable $150 security deposit is not the same as the booking amount. It is collected with your final payment and returned within 48 hours after our collection inspection, as long as the equipment comes back clean, dry and undamaged. A cancellation does not affect it. If you cancel before it has been collected, it is never taken.

Weather

For any setup that is not under cover:

• If rain is forecast during your event window, the decision whether to set up is ours. We will tell you as early as we can.
• If we decide not to set up, we will offer you a free reschedule to any available date, and your $200 moves with it. If you choose not to reschedule, the $200 is not refunded.
• If rain starts after setup, we may pack the equipment up early to stop it being damaged, even if your event is still running.
• Children must come off the equipment as soon as it starts to rain. Wet soft play and wet inflatables are a slip hazard. If children stay on, that is the supervising adults' responsibility.
• If we advise against going ahead and you ask us to set up anyway, no refund will be issued and any damage is chargeable.

Please plan an indoor backup for outdoor bookings.

If we cancel for a reason other than weather

If we ever have to cancel for a reason of our own, such as equipment failure or staffing, you can choose a free reschedule to any available date or a full refund including the $200.

Weather is different, and is covered in the section above.